FACULTY OF LEADERSHIP DEVELOPMENT, BUSINESS CASE AND EXECUTIVE DASHBOARD

LEADERSHIP DEVELOPMENT

1. Resolve complex problems: (1) Define problem, (2) Structure problem, (3) Prioritize issues, (4) Plan analyses and work, (5) Conduct analyses, (6) Synthesize findings & develop recommendations, (7) Present findings & recommendations effectively.

1. Present with impact: (1) Showing strong personal presence, (2) Importance of gestures, (3) Collaborative approach to presenting, (4) The “3 Cs” of engaging communications.

• Communicate effectively: (1) Listen effectively, (2) Avoid verbal “communication killers” & use verbal “communication openers”, (3) Use non-verbal communication efficiently, (4) Do your homework prior to a real conversation, (5) Give and receive feedback, (6) Encourage the person to continue to talk and tell their story, (7) Check that you’ve understood the other person’s position, (7) Use open and closed questions smartly, (8) Communicate differently depending on the person’s style.

1. Negotiate effectively: (1) Preparing for negotiation, (2) Conducting negotiation, (3) Closing negotiation.

1. Manage your time: (1) Have a very well-organized filing system, (2) Avoid procrastination, (3) Avoid being interrupted and distracted to reach a state of high productivity, (4) Avoid ineffective meetings, (5) Master efficient tools such as Outlook, (6) Never start from scratch, (7) Know how to prioritize.

1. Manage your team: (1) Build trust among your team, (2) Define your team’s mission, vision, and values, (3) Define your team’s key goals, (4) Define the key roles and responsibilities, (5) Define the ways of working, (6) Create a one-page team charter with your team, (7) Know how to coach your team members, (6) Role model a “constructive” culture, (7) Manage change

• Manage your stakeholders: (1) List stakeholders who can influence your project or be impacted by it, (2) Segment your key stakeholders, (3) Define & implement a plan of actions for each stakeholder.

• Facilitate meetings and workshops: (1) Create a foundation for collaboration, (2) Keep the discussion from going off track, (3) Get the discussion back on track.

1. Define your personal mission, goals and values: (1) Define your personal mission statement and vision statement, (2) Define your long-term and short-term goals, (3) Define your behaviors and values, (4) Create your personal development poster.

BUSINESS CASE

1. Build a robust Business Case and Financial Model for a project (e.g., New business initiative, new product initiative, business improvement initiative, etc.)

1. Describe a Project: (1) Situation, Key Challenge and Proposed Solution, (2) Objectives and Key Performance Indicators, (3) Project Scope, Approach and Team, (4) Key Activities and Deliverables, (5) Key Risks and Mitigation Strategies

• Assess a Project: (1) Strategic Alignment, (2) Value, (3) Ease of Implementation

1. Prioritize a Project with a prioritization matrix

1. Build a robust Financial Model: (1) Assumptions, (2) Project Initial Investment, (3) Project costs, (4) Additional Revenue Generated, (5) Cost Savings, (6) Financial Summary, (6) Dashboard

1. Convince the Executive Committee or Board of Directors to invest: (1) Present with Impact, (2) PowerPoint Communication Timesaver, (3) Pyramid Principle

EXECUTIVE DASHBOARD

1. Monitor and optimize the performance of any organization, function, team, investment portfolio or project, regardless of size

1. Visualize your key performance indicators: revenue, profit, profit margin, product revenue, costs, cash flows, top initiatives status, etc.

• Customize the dashboards to include the key performance indicators specific to your organization.

1. Present to your executive committee, board of directors, or potential investors world-class charts, graphs and tables: Waterfall charts, Gauge charts, Combo charts merging 2 types of charts in one, conditional formatting with different colours based on performance, etc.